MUST APPLY VIA JOB BOARD TO BE CONSIDERED FOR POSITION. COPY AND PAST LINK

https://recruiting2.ultipro.com/MDU1000MDUR/JobBoard/34f4650a-2ede-45d5-b029-51238e91cb36/OpportunityDetail?opportunityId=fb2f16f9-955b-4d3f-85e2-597e5e604ea9

Responsible for placing safety as #1 priority in day-to-day work routine for self and others. Provides effective leadership and supervision for workforce performing natural gas and/or electric utility service and/or construction, maintenance, and repair work including emergency response and restoration activities; and supervises employees performing project management and coordination duties. Responsible for department and workforce management while focusing on compliance with company policies and federal and state requirements; and providing safe, reliable service to customers.

MINIMUM QUALIFICATIONS

Customer service skills and knowledge at a level normally acquired through the completion of a two-year degree in business or related field; and

Three years experience in a call center or four years of general customer service experience; and

Two years inbound call handling experience for the MDU Customer Experience Team.

OTHER REQUIREMENTS

Must take all measures necessary to protect networks, devices, programs and data from cyber-attack, damage or unauthorized access.

May be required to maintain a valid drivers license.

Must adhere to utility group dress code, which is a business casual environment.

Must be able to work a flexible scheduled, which may include emergency coverage on evenings, weekends, and holidays.

PREFERRED QUALIFICATIONS

Ability to work in a team environment, demonstrating responsibility, accountability, and ability to perform daily tasks with minimal assistance.

Bi-lingual Spanish skills.

TELECOMMUTE REQUIREMENTS

Must be within 50 miles of an IGC/MDU District Office.

Must have access to adequate high-speed internet with a minimum download speed of 50 Mbps, to ensure reliable, consistent connection to the companys network without interruptions in customer service.

Able to provide a safe, ergonomic, quiet, and distraction-free home office workspace.

Ability to work in an individual environment with remote support and without regular or consistent in person interaction.

Comfortable corresponding via phone and video for team interaction and development.

A department may have additional requirements that must be followed by an employee, in addition to Companywide requirements.

Professional conduct while performing the Companys business from a location outside of the Companys office will be held to the same standard as if the employee was in the office. While telecommuting, the employee remains obligated to comply with all job requirements and responsibilities, in addition to all Company rules, practices, instructions, applicable provisions, and policies.

Consistent with the Companys expectations of information security for employees working at the office, employee will protect Company information from unauthorized disclosure or damage and will comply with federal, state, and Company rules, policies, and procedures regarding disclosure of public and official records.

JOB RESPONSIBILITIES

Communicates verbally and in writing to customer inquiries and requests and generates required field activities for both emergency and non-emergency requests.

Supports and assists Team Leads by providing mentorship and/or training to other Customer Service Representatives and resolving escalated situations at the first level.

Supports and assists Team Leads as an additional resource for Customer Service Representative seeking immediate direction or problem resolution in order to satisfactorily complete a customer call.

Identifies, researches, and independently resolves customer issues using various tools.

Performs other tasks and special projects as assigned.

Offers typically made between - $23.13- $28.92 Per Hour

Application Deadline: August 29, 2024

To view our comprehensive and competitive benefits package, click here.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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